Readsoft Invoices – Most Helpful Knowledge (FAQ’s)

 Invoices Troubleshooting and Configuration

Here you will find  the links to the most important documentation for Invoices and a  collection of articles that will help you solve the most common problems

How to find INVOICES version 

Here, you can find instructions on locating your specific version for invoices (often required for support cases). 

 How to find log files in INVOICES

Here, you can find instructions on how to locate and review the log files of your Readsoft INVOICES system. 

How to locate the GlobalPath for INVOICES

Here you can find a guide to help you locate the GlobalPath folder. This is where the Eiglobal.ini and other configuration files are located.  

How to export an invoice profile in ReadSoft INVOICES

This article describes step-by-step how to export an invoice profile.

 Finding the EILOCAL ini file in an INVOICES solution

Here, you can find instructions on locating the INVOICES configuration file eilocal.ini (often required for support cases). 

 Download Software from the Tungsten Automation Electronic Delivery (eDelivery) site

Here you can find information on how to access and download product releases.

How to Install/Update an INVOICES License (up to Invoices 6.2)

Activate Readsoft Invoices 2025.1 license

This article describes how to install, update, and set up your INVOICES license

 How to export and import invoice definitions

Here, you can find instructions on how to locate Export and Import invoice definitions.

INVOICES Versions and end of support dates

Review here the product release and sunset schedules for upcoming Invoices version support end dates to plan your upgrades.

How to locate the EICC Cockpit Connector transfer logs

Here, you can locate and review the location of the EICC Cockpit Connector log files.

Windows 11 and INVOICES

Here you can find information about the compatibility between Invoices and Windows 11.

License Error: 13564,104,0 Licensed number of users already reached

Here you can find how to solve this common error that can appear when users open an INVOICES module.

Invoices troubleshooting workflow

Here you will find a guide outlining the troubleshooting process for addressing issues and errors related to INVOICES.