Tungsten Automation Knowledge

A blank screen is seen after logging into SSO successfully.

000045042 · Troubleshooting · Last Updated: Sep 7, 2026

ISSUE

After logging in via SSO successfully, AP Essentials reports a blank screen for all users, like the below:

blank screen.png

CAUSE

As an internal security policy blocked the ASHX file type, AP Essentials could not load its Graphical User Interface.

SOLUTION

Please unblock the ASHX file type and allow it to be used within your security policy.

REFERENCES

Applies to

Product	Version	Build	Environment	Hardware
AP Essentials

Sections recovered from body HTML: issue, cause, solution.

https://aio-eus-uat-cae-aif-app14-local.redglacier-35d7ee4f.eastus.azurecontainerapps.io/article/45042 | Article 000045042 | Printed Sep 30, 2026

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