Tungsten Automation Knowledge

Users can’t see or do a search when doing scan to email in Unified Client

000045923 · Troubleshooting · Last Updated: Sep 2, 2026

Issue:

Users can’t see or do a search when scanning to email within the Canon Unified Client. They can send an email if we type it manually, but outside of that, they are not able to search for people.

Soultion:

On the AutoStore server, we found the password missing in the Canon Unified Client LDAP Setting. Added the password, and the LDAP lookup started working.

Applies to

Product	Version	Build	Environment	Hardware
ControlSuite, ControlSuite AutoStore

Sections recovered from body HTML: issue.

https://aio-eus-uat-cae-aif-app14-local.redglacier-35d7ee4f.eastus.azurecontainerapps.io/article/45923 | Article 000045923 | Printed Sep 30, 2026

Back to the article · use your browser's Print command, or save the PDF.