Issue

What are some recommended tools and information MarkView administrator users should have? 

Solution

• AI Support Assistant:  https://www.tungstenautomation.com/support
• Support Portal: https://support.kofax.com/
  • Includes links for:
    • Request a New Portal Account (requires completion of required courses noted below)
    • Login Assistance
      • NOTE: Account sharing is not permitted. 
• Support Commitment (including SLAs): Tungsten Automation Technical Support Data Sheet
• Lifecycle Policies & End of Support Dates: Lifecycle Policies and End of Support Dates
• Training:  https://learn.tungstenautomation.com/

https://learn.tungstenautomation.com/index.php/learn/courses 

• Some recommended courses:
  • MarkView Solution Administration (Functional Admins, Technical Business Analyst Admins, etc.)
  • MarkView Server Admin (DBAs, Server Admins, etc.)
  • Capture and Extraction for MarkView (Scanning Admins, Capture and KTM Admins working with MarkView)

• Technical Specifications (included with the MarkView documentation – see below)
• MarkView Quick Links, including component troubleshooting guides: MarkView - Quick Links
• Product Documentation: MarkView Product Documentation
  • If you need to access a previous version, click on the "Previous versions" and select the version you want.
     
• Best Practices for Applying Patches; Upgrades and Updates:   MarkView Recommendations & Best Practices for Applying Patches, Upgrades & Updates 
• Technical Support Diagnostic Tools: MarkView All Components - Technical Support Diagnostic Tools 10.2.x - Installation and Functionality Information
• Component troubleshooting guides: Search the KB for "What diagnostic steps should I follow" or select from the MarkView Quick Links page (#1 above).
• MarkView Serial Number: Your MarkView Serial Number must be provided with each case logged. You’ll also need this when installing the latest version of Support Tools. 
  • How do I find my MarkView Serial Number?

Level of Complexity 

Easy

Applies to  

References