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How to access subfolder ID of newly created subfolder on the subfolder validation form
First, we have a typed Folder, that has a sub-type - similar to a Batch (the root folder) that can hold several folders (the sub-folders).
'Prevent creating an empty job' functionality at Rescan stage
When looking for a way to prevent empty jobs from being created, the documentation points to the following functionality/property in a Scan Create New Job form: "Prevent creating an empty job" property of the Capture composite control
Canon Scanner Models Certified for Use with VRS 5.3
Which Canon scanner models have been certified for use with Tungsten/ VRS 5.3?
MFP Support Matrix (20494)
Tungsten Automation is committed to ensuring that our products work with the listed MFP models and addressing issues that arise when operating Tungsten Automation-branded clients deployed on these devices. We do not support the use of our …
Support Information
Tungsten Automation Technical Support Data Sheet
The AP Essentials SSL cert will expire soon
The AP Essentials production SSL certificate is expiring soon and need to be extended.
How to mark a document invalid after splitting during validation
During Document Review, when we split a document, the new document is marked invalid as it has no document type,
Error message Invalid license key for product Global Enhancement Package generated when running /rse/us* namespace programs or transactions
Error message "Invalid license key for product Global Enhancement Package" is generated when running /rse/us* namespace programs or transactions
Worklist is not displayed in web application
Worklist is not displayed in web application.
VRS Product Release Information
This latest Fix Pack is also available for download from the Tungsten Automation Fulfillment Site.
ShareScan CVE-2026-68569
A vulnerability scan (Qualys QID 735215) reports CVE-2026-68569 against the Apache Tomcat 9.0 instance installed with eCopy ShareScan. The finding is rated Important by the Apache Software Foundation and Critical by Qualys, and it is raise…
ShareScan CVE-2026-65182
A vulnerability scan (Qualys QID 735210) reports CVE-2026-65182 against the Apache Tomcat 9.0 instance installed with eCopy ShareScan. The finding is rated Important by the Apache Software Foundation and Critical by Qualys, and it is raise…
ShareScan CVE-2026-65637
A vulnerability scan (Qualys QID 735213) reports CVE-2026-65637 against the Apache Tomcat 9.0 instance installed with eCopy ShareScan. The finding is rated Moderate by the Apache Software Foundation and Medium by Qualys, and it is raised o…
ShareScan - CVE-2026-65927
A vulnerability scan (Qualys QID 735207) reports CVE-2026-65927 against the Apache Tomcat 9.0 instance installed with eCopy ShareScan. The finding is rated Important by the Apache Software Foundation and Critical by Qualys, and it is raise…
ShareScan CVE-2026-68763
A vulnerability scan (Qualys QID 735238) reports CVE-2026-68763 against the Apache Tomcat 9.0 instance installed with eCopy ShareScan. The finding is rated Important by the Apache Software Foundation and Critical by Qualys, and it is raise…
Power PDF Product Release Information
Description Release Date Download
Is a certain Windows Server Edition supported?
Which Windows Server version is supported with your Invoices and/or Collector version is available here:
batch manager fails with 50 batch classes or more selected in a batch filter
The batch manager fails with 50 batch classes or more selected in a batch filter.
VRS License Shows Inactive in Administration Console
VRS Administration Console shows the license state as Inactive, even though VRS is installed, running, and processing scan jobs correctly. The customer expects to see Active and assumes the license is broken or unlicensed.
Issues when ControlSuite server is not internet connected
What problems will I have if my ControlSuite server is not internet connected?