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batch manager fails with 50 batch classes or more selected in a batch filter
The batch manager fails with 50 batch classes or more selected in a batch filter.
VRS License Shows Inactive in Administration Console
VRS Administration Console shows the license state as Inactive, even though VRS is installed, running, and processing scan jobs correctly. The customer expects to see Active and assumes the license is broken or unlicensed.
Scanner Configurator
The Scanner Configurator lets you search for and review popular production scanner and MFP configurations for use with products. The Scanner Configurator also allows customers to search for legacy product information.
Capture and DST/Time Zone Changes
Does Capture require any patches or configuration changes when a region changes its Daylight Saving Time (DST) rules or adopts a new time zone policy?
Error 1904 - kthumb.dll fails to register during install, unable to start module
During installation of Tungsten Capture, kthumb.dll fails to self-register with Error 1904 (HRESULT -2147024770, ERROR_MOD_NOT_FOUND). The installation still completes and reports success. Afterward, opening the Admin module produces "Coul…
Files could not import into Kofax Capture due to error 'Pipe is broken'
Messages are not being imported in Import Connector and they are stuck under the Transfer to App column with a blue arrow on the Message Connector Monitor.
Batch Closure Blocked by "There are documents that have not been verified" Despite Reviewed Page Check Marks
When processing a batch in the Quality Control module, scanned pages receive a review check mark as expected. However, attempting to close the batch returns the error "There are documents that have not been verified," even though the scree…
What third party component was patched in Import Connector 2.11 fix pack 13?
There was a security vulnerabbility patch released in August 2026 for Import Connector 2.11 included in FixPack 13. This weakness was identified in KIC 2.10 and KIC 2.11 versions.
Substantial performance degradation and delay occurred in a Tungsten Capture 11.2 production environment when launching modules, including Batch Manager, with a large number of batches in the system
After upgrading to Kofax Capture there is substantial performance degradation and delay occurring in a Tungsten Capture 11.2 production environment when launching modules, including Batch Manager refresh, with a large number of batches in …
My Page Count Volume is not reset at the Contract Renewal
We have a term license for Capture and KTM volumes (Workflow Automation products), and we noticed that these volumes don't get reset when we renew our term license contract.
WFA registration fails with fatal error 3000
If I try to register a Workflowagent in Administration then the applications crashes.
I have this error and no modules open: "Error executing "CBstLiteImp::CreateFolder". The AcSbst library is not initialized."
I cannot open any of the modules. I keep receiving this error:
Capture workstations are slow to process batches during Scan, QC and Validation process
Capture workstations are slow to process batches during Scan, QC and Validation process.
Error executing Stored Procedure. Cannot find the object 'NewIDTable' because it does not exist or you do not have permission.
Getting an error when publishing a Batch Class.
Where can I see information related to security, compliance, and privacy information for Tungsten Automation and it's product suite or how can I request assistance in filling out a security questionnaire
Where can I find information on security, compliance, and privacy for Tungsten Automation and its product suite?
How to reopen a closed Support Case
How to reopen a closed Support Case?
Customizations: Adding, Updating, Troubleshooting and how to contact Professional Services
A problem has been encountered with a customization, or you are looking to add/create/update/modify/enhance a customization. How can this be resolved?
Lifecycle Policies and End of Support Dates
The Tungsten Automation Software Lifecycle Policy describes product release types and provides a policy on the related Support timeline for products.
Enhancement Requests
An Enhancement Request has been logged.
Does Kofax Capture 11.2 support Red Hat OpenShift Virtualization
Does Kofax Capture support Red Hat OpenShift Virtualization?