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Customizations: Adding, Updating, Troubleshooting and how to contact Professional Services

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Customizations: Adding, Updating, Troubleshooting and how to contact Professional Services

Last Updated: Sep 4, 2026|1 minute read|000019345
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Issue

A problem has been encountered with a customization, or you are looking to add/create/update/modify/enhance a customization. How can this be resolved?

Solution

Customizations, even if delivered by Tungsten Automation Professional Services, are not part of standard Tungsten Automation support. If you are looking to modify a customization or if you encounter a problem with an existing customization and require Tungsten Automation assistance to address it, you would need to contact Tungsten Automation Professional Services to request an engagement.

Tungsten Automation Technical Support would be unable to comment on or assist with customization-related issues.

Details on Tungsten Automation Professional Services and how to contact them are available here: https://www.tungstenautomation.com/professional-services or via email at: PSBusinessDevelopment@TungstenAutomation.com

Level of Complexity

Easy

Applies to

Product Version Build Environment Hardware
All Products    
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