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OBSOLETE - ControlSuite: Components Fail To Create License Tokens after upgrade to Controlsuite 1.5 when internet is unavailable
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ControlSuite : Components fail to create license tokens and log "Tamper detected" when the server has no internet access
After an installation or upgrade, one or more ControlSuite components fail to obtain a licence on a server with no internet access. Depending on the component:
ControlSuite AutoStore Sharp OSA - Windows .NET Framework Updates Break Scan Workflow (HTTP 404)
After installing certain Windows .NET Framework security updates, the Sharp OSA Capture web application (ASWebForSharp) stops working. Every page returns an HTTP 404 error:
Windows Update KB5120708 Breaks AutoStore Batch Web Service
Installing Windows Update KB5120708 breaks the web service hosted by AutoStore Batch (Batch.exe). The issue is not limited to a single integration — it affects both the embedded client capture components and the Interactive Capture compone…
ControlSuite AutoStore Log Collector: Verify and Adjust Log Paths Before & After Running the Tool
The AutoStore Log Collector is preconfigured with the default AutoStore installation paths. If AutoStore was installed in a custom location, or if the log path was changed manually, some of the log files needed for troubleshooting may not …
Maintenance and Support: ControlSuite, Equitrac, Autostore, Output Manager, SafeCom, ShareScan, PDF, Copitrak, SDKs
If you have Power PDF, OmniPage, and/or PaperPort without a Maintenance & Support Contract, please click here.
ControlSuite AutoStore SharePoint eConnector intermittently fails to upload documents with 'Cannot get access token from Token Vault - Internal error' (Token Vault DbUpdateConcurrencyException)
Documents intermittently fail to upload from AutoStore to SharePoint through the SharePoint eConnector. At the time of failure, the AutoStore log shows that the SharePoint eConnector could not obtain an access token from Token Vault:
ControlSuite AutoStore - Automatic Services Restart multiple AutoStore Services with configuration split
Creating and Managing AutoStore Services Using Task Scheduler
MFD & Productivity Supported Devices Information
This latest version of the MFD & Productivity Supported Devices file was updated on September 07, 2026.
Nessus scan identified the Apache Log4j vulnerability CVE-2026-49844 in the DWS component
A Nessus scan identified the Apache Log4j vulnerability, CVE-2026-49844, in the DWS component.
Where can I see information related to security, compliance, and privacy information for Tungsten Automation and it's product suite or how can I request assistance in filling out a security questionnaire
Where can I find information on security, compliance, and privacy for Tungsten Automation and its product suite?
How to reopen a closed Support Case
How to reopen a closed Support Case?
Customizations: Adding, Updating, Troubleshooting and how to contact Professional Services
A problem has been encountered with a customization, or you are looking to add/create/update/modify/enhance a customization. How can this be resolved?
Lifecycle Policies and End of Support Dates
The Tungsten Automation Software Lifecycle Policy describes product release types and provides a policy on the related Support timeline for products.
Enhancement Requests
An Enhancement Request has been logged.
Users can’t see or do a search when doing scan to email in Unified Client
Users can’t see or do a search when scanning to email within the Canon Unified Client. They can send an email if we type it manually, but outside of that, they are not able to search for people.