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OBSOLETE - ControlSuite: Components Fail To Create License Tokens after upgrade to Controlsuite 1.5 when internet is unavailable
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ControlSuite : Components fail to create license tokens and log "Tamper detected" when the server has no internet access
After an installation or upgrade, one or more ControlSuite components fail to obtain a licence on a server with no internet access. Depending on the component:
Maintenance and Support: ControlSuite, Equitrac, Autostore, Output Manager, SafeCom, ShareScan, PDF, Copitrak, SDKs
If you have Power PDF, OmniPage, and/or PaperPort without a Maintenance & Support Contract, please click here.
MFD & Productivity Supported Devices Information
This latest version of the MFD & Productivity Supported Devices file was updated on September 07, 2026.
Nessus scan identified the Apache Log4j vulnerability CVE-2026-49844 in the DWS component
A Nessus scan identified the Apache Log4j vulnerability, CVE-2026-49844, in the DWS component.
Where can I see information related to security, compliance, and privacy information for Tungsten Automation and it's product suite or how can I request assistance in filling out a security questionnaire
Where can I find information on security, compliance, and privacy for Tungsten Automation and its product suite?
How to reopen a closed Support Case
How to reopen a closed Support Case?
Customizations: Adding, Updating, Troubleshooting and how to contact Professional Services
A problem has been encountered with a customization, or you are looking to add/create/update/modify/enhance a customization. How can this be resolved?
Lifecycle Policies and End of Support Dates
The Tungsten Automation Software Lifecycle Policy describes product release types and provides a policy on the related Support timeline for products.
Enhancement Requests
An Enhancement Request has been logged.
Stored Cross-Site Scripting (XSS) Vulnerability - (EQWebClient)
Stored Cross-Site Scripting (XSS) Vulnerability
ControlSuite : SLP can cause delays to login to Equitrac embedded devices
Log in may be slow and CAS logs may show a delay in performing validation