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OBSOLETE - ControlSuite: Components Fail To Create License Tokens after upgrade to Controlsuite 1.5 when internet is unavailable
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ControlSuite : Components fail to create license tokens and log "Tamper detected" when the server has no internet access
After an installation or upgrade, one or more ControlSuite components fail to obtain a licence on a server with no internet access. Depending on the component:
How to configure the Output Manager Console to connect to Entra ID if installed without using Install Assistant
When the Output Manager Console is installed without going through the normal installation procedure using the Install Assistant and Configuration Assistant (i.e., manually installed using just the .msi), Entra User logins may fail to comp…
Maintenance and Support: ControlSuite, Equitrac, Autostore, Output Manager, SafeCom, ShareScan, PDF, Copitrak, SDKs
If you have Power PDF, OmniPage, and/or PaperPort without a Maintenance & Support Contract, please click here.
MFD & Productivity Supported Devices Information
This latest version of the MFD & Productivity Supported Devices file was updated on September 07, 2026.
Where can I see information related to security, compliance, and privacy information for Tungsten Automation and it's product suite or how can I request assistance in filling out a security questionnaire
Where can I find information on security, compliance, and privacy for Tungsten Automation and its product suite?
How to reopen a closed Support Case
How to reopen a closed Support Case?
Customizations: Adding, Updating, Troubleshooting and how to contact Professional Services
A problem has been encountered with a customization, or you are looking to add/create/update/modify/enhance a customization. How can this be resolved?
Lifecycle Policies and End of Support Dates
The Tungsten Automation Software Lifecycle Policy describes product release types and provides a policy on the related Support timeline for products.
Enhancement Requests
An Enhancement Request has been logged.