Results
Email-based approvals stops processing emails despite Tomcat service running
Email-based approval stops processing emails even when the Tomcat service is running. This does not seem to follow a pattern, but it can happen once or twice a week. This can result in emails remaining unprocessed. This recurring problem i…
What is the Violation of the dual control principle error
What is the "Violation of dual control principle" error, what causes it, and what settings/configuration can we check?
Where can I see information related to security, compliance, and privacy information for Tungsten Automation and it's product suite or how can I request assistance in filling out a security questionnaire
Where can I find information on security, compliance, and privacy for Tungsten Automation and its product suite?
How to reopen a closed Support Case
How to reopen a closed Support Case?
Customizations: Adding, Updating, Troubleshooting and how to contact Professional Services
A problem has been encountered with a customization, or you are looking to add/create/update/modify/enhance a customization. How can this be resolved?
Lifecycle Policies and End of Support Dates
The Tungsten Automation Software Lifecycle Policy describes product release types and provides a policy on the related Support timeline for products.
Enhancement Requests
An Enhancement Request has been logged.