Results
Capture - "Timeout" error email received after successful scan/email
With Printix Go Capture and use of a Scan to Email workflow intermittently the users are receiving a "Timeout" error email, even through the actual scan and email with attachment has been retrieved successfully.
Printix Go HP - Printer always hangs when trying to sign in with ID code post 2026.3 release.
Post 2026.3 release on August 29th, when trying to log in to Printix Go HP printers, and if printers are configured to allow sign in with ID Code, when attempting to Sign in and click on ID Code, the printer becomes unresponsive and remain…
Supplemental - Printix Release Note - 2026-09-09
Printix Client for Mac & Windows 2026.3.0.165 have fix for the following issue:
Printix App - "Upload for Printing" fails when using own Azure Blob Storage
When using the "Upload for printing" feature via Printix Mobile/Web Apps with an organization's own Azure Blob Storage, users may receive the following error when attempting to upload a document:
Printix Client Goes Offline When Windows Enters Modern Standby
On Windows 11 workstations using Printix Client 2026.1 and later, the Printix Client may appear offline when the workstation enters Modern Standby after the user locks Windows and the display powers off.
Printix Client issue if non-ASCII characters are used within the computer hostname
When a computer name uses non-ASCII character, Printix has an issue with certificate decryption and hence is causing a certificate error after a reboot.
How to install Printix Go on a Xerox device which is requiring Printix Go Lexmark?
When a Xerox printer is listed in the documented Printix Go Xerox supported Printers list to be installed as a Lexmark Go printer (like the B410 and C410 models), the Printix Go installation is not working.
Where can I see information related to security, compliance, and privacy information for Tungsten Automation and it's product suite or how can I request assistance in filling out a security questionnaire
Where can I find information on security, compliance, and privacy for Tungsten Automation and its product suite?
How to reopen a closed Support Case
How to reopen a closed Support Case?
Customizations: Adding, Updating, Troubleshooting and how to contact Professional Services
A problem has been encountered with a customization, or you are looking to add/create/update/modify/enhance a customization. How can this be resolved?
Enhancement Requests
An Enhancement Request has been logged.
Tungsten Printix Client Product Release Information
The Tungsten Printix Client (including the Configurator and Redirector) product release dates are shown in descending order.
Resolving Printix Go Installation Failures on Canon Printers (Authentication, Time Sync, TLS Certificate)
This knowledge base was created to address issues with Canon Go installation. All pre-installation steps have been checked, but the Printix Go installation is still failing.