Results
Vulnerability for Tomcat (CVE-2025-24813) for Transact
Transact is not affect by the CVE-2025-24813 because the writable of Default Servlet in Apache Tomcat is not enable.
EDGE Terminals showing offline in the morning
EDGE Terminal is showing offline in the morning
Vendor Search window opens automatically in Verify for Unidentified invoices
Vendor Search opens automatically when an Unidentified invoice is opened in Verify and may reopen after clicking Exit.
Scanner Configurator
The Scanner Configurator lets you search for and review popular production scanner and MFP configurations for use with products. The Scanner Configurator also allows customers to search for legacy product information.
Capture and DST/Time Zone Changes
Does Capture require any patches or configuration changes when a region changes its Daylight Saving Time (DST) rules or adopts a new time zone policy?
Replying to a Technical Support Case by Email
When you receive a notification email from a Technical Support case, it is possible to reply to the email. This can be convenient and also adds replies from people who have not created a portal account. However, there are several downsides…
How to request an NFR / Evaluation License via Tungsten Sales Support
How to request an NFR / Evaluation License via Tungsten Sales Support
License could not be checked
Power PDF shows "License could not be checked" after upgrading from 5.x.x.x to 2025.x.x.x
Tungsten Exder: How to access your data
At Tungsten Automation, we are committed to providing you with clear, practical access to the data you generate and manage through our service.
Maintenance and Support: ControlSuite, Equitrac, Autostore, Output Manager, SafeCom, ShareScan, PDF, Copitrak, SDKs
If you have Power PDF, OmniPage, and/or PaperPort without a Maintenance & Support Contract, please click here.
Importing a package/ process into an environment in which they are present with higher version
Problem Statement: We are experiencing a critical deployment failure where importing a package from our PROD environment into QUA.
Can the red cross size which represents missing images be changed?
Users might sometimes get a big red X instead of their images displayed:
Verify image for CII invoices (ZUGFeRD, Factur-X, XRechnung) differs from the original PDF
For CII-based invoices (ZUGFeRD, Factur-X, XRechnung), the invoice image on the Verify screen differs from the originally provided PDF and may contain multiple pages.
Stored XSS possible through saved Workspace query name
A saved Workspace query name is not safely encoded when it is displayed.
ControlSuite AutoStore SharePoint eConnector intermittently fails to upload documents with 'Cannot get access token from Token Vault - Internal error' (Token Vault DbUpdateConcurrencyException)
Documents intermittently fail to upload from AutoStore to SharePoint through the SharePoint eConnector. At the time of failure, the AutoStore log shows that the SharePoint eConnector could not obtain an access token from Token Vault:
ShareScan - CVE-2026-34477 and CVE-2026-34480
eCopy ShareScan versions 6.6, 6.7, and 2025.3 currently include Apache Log4j version 2.17.1. Based on current development analysis, the practical exposure depends on the device environment and whether optional components such as Ricoh supp…
ShareScan - CSDK Logging
How to enable CSDK (engine) logging for ShareScan application
Error 1904 - kthumb.dll fails to register during install, unable to start module
During installation of Tungsten Capture, kthumb.dll fails to self-register with Error 1904 (HRESULT -2147024770, ERROR_MOD_NOT_FOUND). The installation still completes and reports success. Afterward, opening the Admin module produces "Coul…
Azure AI Services Integration within TTA Questions
Customer has forwarded several questions regarding Azure AI services integration.
System Benchmark Evaluate Response process missing
I wanted to test the new Knowledge Discovery benchmark functionality on 2026.3.