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ControlSuite: Delay to View Job list (if the servers have no Internet access)
There can be a delay when viewing the job list on the device. After logging in, the jobs are not shown; logging in a second time or refreshing the page displays them. This occurs on ControlSuite servers without internet access.
OBSOLETE - ControlSuite: Components Fail To Create License Tokens after upgrade to Controlsuite 1.5 when internet is unavailable
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ControlSuite : Components fail to create license tokens and log "Tamper detected" when the server has no internet access
After an installation or upgrade, one or more ControlSuite components fail to obtain a licence on a server with no internet access. Depending on the component:
Power PDF crashes after printing to a Universal Printer
Power PDF crashes after printing to a Universal Printer
How to configure the Output Manager Console to connect to Entra ID if installed without using Install Assistant
When the Output Manager Console is installed without going through the normal installation procedure using the Install Assistant and Configuration Assistant (i.e., manually installed using just the .msi), Entra User logins may fail to comp…
Resistant AI dll - Too many failures/ Response status code does not indicate success: 404 (Not Found)
I have build simple logic to integrate dll into customer's processes and while I got response form RAI API for few documents (so there is no obvious issue with configuration etc.), now I'm getting error Too many failures (attempt 3) in job…
Unable to save information when manually creating work items in workflow
One user is unable to save information when manually creating work items in Tungsten Workflow (TNWF).
ControlSuite AutoStore Sharp OSA - Windows .NET Framework Updates Break Scan Workflow (HTTP 404)
After installing certain Windows .NET Framework security updates, the Sharp OSA Capture web application (ASWebForSharp) stops working. Every page returns an HTTP 404 error:
Windows Update KB5120708 Breaks AutoStore Batch Web Service
Installing Windows Update KB5120708 breaks the web service hosted by AutoStore Batch (Batch.exe). The issue is not limited to a single integration — it affects both the embedded client capture components and the Interactive Capture compone…
Auto Extract Locator Handwritten Text
If using Auto Extract Locator on documents that have handwritten text, you may notice inconsistent results,
Capture - "Timeout" error email received after successful scan/email
With Printix Go Capture and use of a Scan to Email workflow intermittently the users are receiving a "Timeout" error email, even through the actual scan and email with attachment has been retrieved successfully.
ShareScan Docushare Connector Authentication Failure Against DocuShare 7.05
The ShareScan connector for the Xerox DocuShare connection fails when the "Test" button is used on the login configuration screen. The connector returns "Error Connecting to DocuShare Server: Logon Failed" while login through the DocuShare…
No Scanner error on scan form when switching to next document batch using WCS
No Scanner error on scan form when switching to next document batch using WCS.
Copitrak Product Documentation
Copitrak 2026.3 product documentation - Including Release Notes and Technical Specifications (hosted)
Copitrak Product Release Information
Description Release Date Download
Incorrect French translation of "Amount" in error messages
When configuring a Field formatter of type Amount, the word “Amount” is translated incorrectly to French in error messages that contain the word when the browser language is set to French - this can be seen when testing the formatter at de…
Unique DocumentID when using database export connector in TotalAgility
Customers migrating from Capture to KTA would like to be able to use a feature present in KC similarly in KTA.
ControlSuite AutoStore Log Collector: Verify and Adjust Log Paths Before & After Running the Tool
The AutoStore Log Collector is preconfigured with the default AutoStore installation paths. If AutoStore was installed in a custom location, or if the log path was changed manually, some of the log files needed for troubleshooting may not …
How to conditionally suspend or terminate a synchronous job
The customer creates synchronous TotalAgility jobs via /services/sdk/v1/jobs/sync. When a downstream step in the process (e.g., email, CCM/Customer Communications Management) fails, they need the /jobs/sync call itself to return a non-200 …
Service Transformation Server (TransforamtionServerService) Could not be installed.
The following error message is observed during the installationm of a Transformaton Server: