A Professional Services Consultant, Partner, or Customer has requested a "Payload" / "Web Service call" for a specific document processed through one of the Connectors (Oracle Financials Cloud, Coupa AP, etc) for troubleshooting purposes.
Solution
Obtain the following information:
An example Document and Tracking ID, which has already been exported.
The customer name and URL.
Once this necessary information is obtained, send this information via a task and a JIRA item to the Cloud Services Team.
Once they have provided the requested payload/Web Service call information, it should be sent back to the Consultant, Partner, or Customer via the case notes.
