Issue

When using the "Upload for printing" feature via Printix Mobile/Web Apps with an organization's own Azure Blob Storage, users may receive the following error when attempting to upload a document:

"Printix App – Upload failed. Please try again"

Cause

The Azure Blob Storage account does not have the required Cross-Origin Resource Sharing (CORS) rules configured correctly for the Blob service.

Solution

Configure the CORS policy for the Azure Storage Account as follows: 

1. In Microsoft Azure, select All Services, scroll to Storage, and select Storage accounts.
2. Select the storage account you created.
   Example: printixcloudstorage
3. On the storage account blade, select CORS.
4. On the Blob service tab:
   - In Allowed origins, insert a wildcard character (asterisks) to allow all domains.
   - In Allowed methods, select the following: GET, POST, OPTIONS, and PUT.
   - In Allowed headers, copy and paste this value in the field 'x-ms-blob-type,content-type'.
   - In Exposed headers, copy and paste this value in the field 'x-ms-blob-type'.
   - In Max age, enter 0 (in seconds).
5. Select Save.

Applies to  

References

How to add Azure Blob Storage

How to set up Azure Blob Storage CORS