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How to access subfolder ID of newly created subfolder on the subfolder validation form

First, we have a typed Folder, that has a sub-type - similar to a Batch (the root folder) that can hold several folders (the sub-folders).

Last Updated: Sep 17, 2026|46021
#TotalAgility#Knowledge#General Info

'Prevent creating an empty job' functionality at Rescan stage

When looking for a way to prevent empty jobs from being created, the documentation points to the following functionality/property in a Scan Create New Job form: "Prevent creating an empty job" property of the Capture composite control

Last Updated: Sep 17, 2026|46020
#TotalAgility#Knowledge#General Info

MFP Support Matrix (20494)

Tungsten Automation is committed to ensuring that our products work with the listed MFP models and addressing issues that arise when operating Tungsten Automation-branded clients deployed on these devices. We do not support the use of our …

Last Updated: Sep 16, 2026|19205

How to mark a document invalid after splitting during validation

During Document Review, when we split a document, the new document is marked invalid as it has no document type,

Last Updated: Sep 16, 2026|35811
#TotalAgility#Knowledge#How To

Resistant AI dll - Too many failures/ Response status code does not indicate success: 404 (Not Found)

I have build simple logic to integrate dll into customer's processes and while I got response form RAI API for few documents (so there is no obvious issue with configuration etc.), now I'm getting error Too many failures (attempt 3) in job…

Last Updated: Sep 15, 2026|45988
#TotalAgility#Knowledge#General Info

Auto Extract Locator Handwritten Text

If using Auto Extract Locator on documents that have handwritten text, you may notice inconsistent results,

Last Updated: Sep 15, 2026|46002
#TotalAgility#Knowledge#General Info

No Scanner error on scan form when switching to next document batch using WCS

No Scanner error on scan form when switching to next document batch using WCS.

Last Updated: Sep 14, 2026|45906
#TotalAgility#Knowledge#Troubleshooting

Incorrect French translation of "Amount" in error messages

When configuring a Field formatter of type Amount, the word “Amount” is translated incorrectly to French in error messages that contain the word when the browser language is set to French - this can be seen when testing the formatter at de…

Last Updated: Sep 14, 2026|45999
#TotalAgility#Knowledge#Troubleshooting

Unique DocumentID when using database export connector in TotalAgility

Customers migrating from Capture to KTA would like to be able to use a feature present in KC similarly in KTA.

Last Updated: Sep 14, 2026|31505
#TotalAgility#Knowledge#Troubleshooting

How to conditionally suspend or terminate a synchronous job

The customer creates synchronous TotalAgility jobs via /services/sdk/v1/jobs/sync. When a downstream step in the process (e.g., email, CCM/Customer Communications Management) fails, they need the /jobs/sync call itself to return a non-200 …

Last Updated: Sep 14, 2026|45995
#TotalAgility#Knowledge#General Info

Service Transformation Server (TransforamtionServerService) Could not be installed.

The following error message is observed during the installationm of a Transformaton Server:

Last Updated: Sep 14, 2026|31313
#TotalAgility#Knowledge#Troubleshooting

Importing a package/ process into an environment in which they are present with higher version

Problem Statement: We are experiencing a critical deployment failure where importing a package from our PROD environment into QUA.

Last Updated: Sep 11, 2026|45989
#TotalAgility#Knowledge#General Info

Can the red cross size which represents missing images be changed?

Users might sometimes get a big red X instead of their images displayed:

Last Updated: Sep 11, 2026|45987
#TotalAgility#Knowledge#Troubleshooting

Stored XSS possible through saved Workspace query name

A saved Workspace query name is not safely encoded when it is displayed.

Last Updated: Sep 11, 2026|45986
#TotalAgility#Knowledge#Troubleshooting

Azure AI Services Integration within TTA Questions

Customer has forwarded several questions regarding Azure AI services integration.

Last Updated: Sep 11, 2026|45581
#TotalAgility#Knowledge#General Info

System Benchmark Evaluate Response process missing

I wanted to test the new Knowledge Discovery benchmark functionality on 2026.3.

Last Updated: Sep 11, 2026|45984
#TotalAgility#Knowledge#General Info

Transformation Designer Additional Logging

How to generate additional logging for the Transformation Designer?

Last Updated: Sep 10, 2026|30377
#TotalAgility#Knowledge#Troubleshooting

Change in behavior after upgrade Total Agility and you need to press enter to validate each field

The issue is as follows: in 8.1, when clicking on the complete button for fields that were valid regardless if the Enter key was pressed:

Last Updated: Sep 10, 2026|45968
#TotalAgility#Knowledge#Reference

Failed Extraction: "Web service failure: error code=0x803d0013 The server returned a fault: External component has thrown an exception."

When importing .eml files with PDF attachments, customer has noticed that the OCR appears to be crashing - as a result, the Extraction fails with the following error:

Last Updated: Sep 10, 2026|45964
#TotalAgility#Knowledge#Troubleshooting

What can cause an issue where a DisplayRule throws the following error on form load?

What can cause an issue where a DisplayRule throws the following error on form load?

Last Updated: Sep 10, 2026|45963
#TotalAgility#Knowledge#Troubleshooting
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