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Users can’t see or do a search when doing scan to email in Unified Client

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Users can’t see or do a search when doing scan to email in Unified Client

Last Updated: Sep 2, 2026|1 minute read|000045923
#ControlSuite#ControlSuite AutoStore#Knowledge#Troubleshooting

Issue:

Users can’t see or do a search when scanning to email within the Canon Unified Client. They can send an email if we type it manually, but outside of that, they are not able to search for people.

Soultion:

On the AutoStore server, we found the password missing in the Canon Unified Client LDAP Setting. Added the password, and the LDAP lookup started working.

Applies to

ProductVersionBuildEnvironmentHardware
ControlSuite, ControlSuite AutoStore
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