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Complex variable throws error Unable to add row after upgrade to 2026.3
After upgrading to 2026.3, the jobs are suspended with the following error:
Export Connector Support Express 3.3
Which Export Connectors are supported with Express 3.3?
How to reinstall the ShareScan Database tables
In some cases, creating a new, clean database may be necessary. A ShareScan database may need to be built from scratch, which can help avoid the more time-consuming process of uninstalling and reinstalling the entire solution as a last res…
How to modify simulator images in eCopy ShareScan
From ShareScan 2025.3 and 2026.3, the sample images are at the following location.
Compatibility Questions about TotalAgility versioning structure
The user is planning to upgrade Tungsten TotalAgility and wants to understand the general upgrade and compatibility considerations for Transformation Designer and Web Capture Service. They also want to know whether business processes curre…
" Uncaught exception in Thread[GuardManager poll timer,5,main]" Error in RS log / Robot Run
A poll timer error randomly displayed when a robot was ran.
ShareScan - Unable to Upload / Connect to DocuShare (Logon Failed, Connection, and License Errors)
Users are unable to scan or upload documents from eCopy ShareScan to a DocuShare server through the DocuShare connector (Paper-River connector or the Tungsten DocuShare connector). The DocuShare web interface usually continues to work norm…
Tungsten Import Connector Product Release Information
Description Release Date Download
Engine logging (all versions)
The Engine initialization will check the presence of a file named 'recdiag_log.ini' in the user's Documents directory.
Transact - Quick Links
Links to documentation help files
Log4J Vulnerability CVE-2026-49844
Log4J Vulnerability CVE-2026-49844 reported.
eCopy ShareScan: Removing Java / ApacheTomcat
Is it possible to remove the Java or Apache Tomcat components from eCopy ShareScan?
Bulk Deletion Of Groups/Group Resources Via UI
Things get changed in an AD structure, namely adding new OUs and moving users around into different OUs as well.
ShareScan without installing Apache Tomcat or Alternate Simulator
There may be cases where the use of Apache Tomcat on the eCopy ShareScan server is not desired. This can also be used to toggle between the two different Simulators for demonstration purposes, for example.
Analytics for RPA Product Release Information
You should only download and use the Analytics for RPA release that is included in the version of RPA you have selected on Delivery.
Analytics for RPA Product Documentation
Analytics 2.9.0 for RPA - Released with RPA 2025.2
PSIsafe: Drag-and-Drop from 64-Bit Outlook Is Not Supported
When a user drags an email or attachment directly from the 64-bit version of Microsoft Outlook into PSIsafe, the operation may fail. The user may receive an error such as:
Kapplets: "Failed to authenticate using provided credentials" or "OAuth Authentication failed"
When login to Kapplets the following error appears: "Failed to authenticate using provided credentials".
Express or VRS licensing issue
How can I proceed to manually activate or de-activate a VRS or Express license?
Cannot Uninstall Nor Upgrade Transformation Designer
Please note that the entirety of the information below was provided by a customer who managed to resolve the issue by themselves.