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MFP Support Matrix (20494)
Tungsten Automation is committed to ensuring that our products work with the listed MFP models and addressing issues that arise when operating Tungsten Automation-branded clients deployed on these devices. We do not support the use of our …
Support Information
Tungsten Automation Technical Support Data Sheet
Capture and DST/Time Zone Changes
Does Capture require any patches or configuration changes when a region changes its Daylight Saving Time (DST) rules or adopts a new time zone policy?
Replying to a Technical Support Case by Email
When you receive a notification email from a Technical Support case, it is possible to reply to the email. This can be convenient and also adds replies from people who have not created a portal account. However, there are several downsides…
How to request an NFR / Evaluation License via Tungsten Sales Support
How to request an NFR / Evaluation License via Tungsten Sales Support
Tungsten Exder: How to access your data
At Tungsten Automation, we are committed to providing you with clear, practical access to the data you generate and manage through our service.
Information required when creating a support case
When facing a technical issue with a Tungsten Automation product, customers would like to resolve it as quickly as possible, either by finding an answer in the documentation or by engaging the Technical Support Team to raise a support case.
How to select a support Case Priority
How do I set the correct Priority for my Support Case?
How to download product releases
Is there a website where new Tungsten Automation releases can be downloaded?
Thank you for requesting a Customer Portal Account
Thank you for submitting your Customer Portal Account Request form.
License Activation & License Information for all products
This article contains license information details.
How to log into the Tungsten Automation Community
To find your product's latest release information, go to the Tungsten Automation Community, browse through the Topics’ list and select your product family's Topic. Your product's Release Announcements post will be at the top of the selecte…
How to create a support case in the Tungsten Automation Support Portal
If you have been unable to find a solution to your issue in the Tungsten Automation Knowledge Portal (https://knowledge.tungstenautomation.com), how do you log a case to request assistance from Tungsten Automation Technical Support?
Tungsten Automation products and Spring4Shell vulnerability information CVE-2022-22965
Tungsten Automation is aware of the recently disclosed Spring4Shell vulnerabilities (CVE-2022-22965) in the Spring Core Framework of the Spring Core on Java Development Kit (JDK) version 9 or later. The following products are using the pot…
Tungsten Automation products and Apache Log4j2 vulnerability information
Products not listed on this page have been evaluated and are not vulnerable.
Zebra Mares Eat Oats
https://knowledge.tungstenautomation.com/category/financial_process_auto
My Page Count Volume is not reset at the Contract Renewal
We have a term license for Capture and KTM volumes (Workflow Automation products), and we noticed that these volumes don't get reset when we renew our term license contract.
Where can I see information related to security, compliance, and privacy information for Tungsten Automation and it's product suite or how can I request assistance in filling out a security questionnaire
Where can I find information on security, compliance, and privacy for Tungsten Automation and its product suite?
How to reopen a closed Support Case
How to reopen a closed Support Case?
Customizations: Adding, Updating, Troubleshooting and how to contact Professional Services
A problem has been encountered with a customization, or you are looking to add/create/update/modify/enhance a customization. How can this be resolved?