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Customizations: Adding, Updating, Troubleshooting and how to contact Professional Services
A problem has been encountered with a customization, or you are looking to add/create/update/modify/enhance a customization. How can this be resolved?
Lifecycle Policies and End of Support Dates
The Tungsten Automation Software Lifecycle Policy describes product release types and provides a policy on the related Support timeline for products.
Enhancement Requests
An Enhancement Request has been logged.
Technical Support - Contact Info
We provide support for all our enterprise products via our Support Portals.
Partner and Customer attachments and files
Partners and Customers have the ability to delete attachments and files that have been uploaded during the lifecycle of their technical support case.
Does Kofax Capture 11.2 support Red Hat OpenShift Virtualization
Does Kofax Capture support Red Hat OpenShift Virtualization?
Download Software from the Tungsten Automation Electronic Delivery (eDelivery) site
The Tungsten Automation Delivery site can be found at https://delivery.tungstenautomation.com/. Accounts for this system are independent of other Tungsten Automation web sites, so please do not use your Portal or Community logins.
Enable Login Security for KIC (MC)
By default, the Import Connector (KIC) Message Connector monitoring and configuration interface can be accessed directly if the URL and port are known (for example, http://<servername>:25086). Customers may want to restrict access so that …
Complete activity or other buttons are not responding in Document Review or Validation
Users might encounter unresponsive buttons in Document Review or Validation. When they open the form for editing, the form control actions can't be opened either.
Connecting Tungsten RPA to Google BigQuery
I am looking for the best practice to connect Tungsten RPA to a Google BigQuery database. Could you please advise if there is a native connector available, or if it is recommended to use a JDBC/ODBC driver or the REST API?
Complex variable throws error Unable to add row after upgrade to 2026.3
After upgrading to 2026.3, the jobs are suspended with the following error:
VPAT documentation for Power PDF in regards to ADA disability and section 508 compliance of the product
Tungsten Automation, like other software publishers, has the VPAT documentation available upon request.
Export Connector Support Express 3.3
Which Export Connectors are supported with Express 3.3?
How to reinstall the ShareScan Database tables
In some cases, creating a new, clean database may be necessary. A ShareScan database may need to be built from scratch, which can help avoid the more time-consuming process of uninstalling and reinstalling the entire solution as a last res…
How to modify simulator images in eCopy ShareScan
From ShareScan 2025.3 and 2026.3, the sample images are at the following location.
Compatibility Questions about TotalAgility versioning structure
The user is planning to upgrade Tungsten TotalAgility and wants to understand the general upgrade and compatibility considerations for Transformation Designer and Web Capture Service. They also want to know whether business processes curre…
Tungsten Printix Client Product Release Information
The Tungsten Printix Client (including the Configurator and Redirector) product release dates are shown in descending order.
All Products - Contact Details
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" Uncaught exception in Thread[GuardManager poll timer,5,main]" Error in RS log / Robot Run
A poll timer error randomly displayed when a robot was ran.
ShareScan - Unable to Upload / Connect to DocuShare (Logon Failed, Connection, and License Errors)
Users are unable to scan or upload documents from eCopy ShareScan to a DocuShare server through the DocuShare connector (Paper-River connector or the Tungsten DocuShare connector). The DocuShare web interface usually continues to work norm…