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No last jobs at the terminals or with Copitrak Desktop
…the Copitrak service (CTKSERVICEMAN or PMKSERVICEMAN, depending on your version) is running. Verify Running Processes – Check if LCWINsql32.exe is running in the system processes. Check ERSRTDAM Status – Ensure the ERSRTDAM process is active. Restart Services…
Connect is unable to call the AP Essentials Logging Service as the underlying connection was closed.
…connection was closed: An unexpected error occurred on a send. Cause The "Unable to call AP Essentials Logging Service" error can appear for several reasons. However, the most likely cause of "The underlying connection was closed: An unexpected error occurred…
How to configure the new profile setting: Last page identification
…definition optimized titles. To keep the system open ended, minimizing any conflict, add the title 'dummy' then optimize the page identification field to any title without conflict. Options: Occurrence: Last page Treatment: Affects invoice status and Title occ…
Tungsten SignDoc Product Documentation
…(hosted) Tungsten SignDoc 3.1 This product reached End of Support on March 01, 2026. Tungsten SignDoc 3.1.0 Product Documentation - Including Release Notes and Technical Specifications (hosted)
Tungsten SignDoc Product Release Information
…Tungsten SignDoc 3.1 Releases This product reached End of Support on March 01, 2026. Description Release Date Tungsten SignDoc (3.1, Fix Pack 2) May 13, 2022 Tungsten SignDoc 3.1.0 (3.1, Initial Release) March 01, 2022 Tungsten SignDoc 3.1.0 Product Documentat…
Analytics for RPA Product Release Information
…(hosted) Latest 2.6 Releases This product reached End of Support on May 05, 2026. Description Release Date Analytics 2.6.0 for RPA - Released with RPA 11.3.0 May 05, 2022 Analytics for RPA 2.6.0 product documentation (hosted)
Analytics for RPA Product Documentation
…documentation (hosted) 2.6.0 Release This product reached End of Support on May 05, 2026. Analytics 2.6.0 for RPA - Released with RPA 11.3.0 Analytics for RPA 2.6.0 product documentation (hosted)
PSIsafe: Drag-and-Drop from 64-Bit Outlook Is Not Supported
…an email or attachment directly from the 64-bit version of Microsoft Outlook into PSIsafe, the operation may fail. The user may receive an error such as: Operation aborted COM error MAPI_E_CALL_FAILED TSafeMailItem error Unable to cast COM object Cause PSIsafe…
ControlSuite : SLP can cause delays to login to Equitrac embedded devices
…locations to do this. C:\Program Files\\Equitrac\SLP (dependent on where you installed it!) C:\Programdata\Nuance\Equitrac\SLP In the top section of the file there will be an entry ;net.slp.DAAddresses = myDA1,myDA2,myDA3 Open the same file on your DRE or DCE…
What is is the supported configuration scenario for Fujitsu fi-6800?
…configuration scenario for Fujitsu fi-6800? Solution The official supported configuration scenario is the following: Windows 11 + VRS 5.3 + Legacy ISIS driver That means: -- Either: VRS Elite 5.3, fi-6800 (SVRS) - Legacy driver - Source: (Fujitsu fi-6800-ISIS)…
How to access subfolder ID of newly created subfolder on the subfolder validation form
…several folders (the sub-folders). We are in the context of a Validation activity; the user right-clicks on the root folder and chooses to create a new sub-folder (to move inside afterwards some of the documents from the other sub-folders - via drag-and-drop).…
The AP Essentials SSL cert will expire soon
…SSL certificate is expiring soon and need to be extended. SSL certificate expiring soon 2023.png SOLUTION Tungsten Automation updates the AP Essentials SSL certificates twice per year. Customers & Partners will be notified in advance via the Tungsten Automatio…
Error message Invalid license key for product Global Enhancement Package generated when running /rse/us* namespace programs or transactions
…license for the Global Enhancement Package. NOTE: We recommend that you activate all GEP license keys in production so that production refreshes do not inadvertently wipe out test licenses.
VRS Product Release Information
…article. Utilities Description Release Date Download Kofax LogCollector v2022.02 Script The Kofax LogCollector v2022.02 Script allows customers to generate logfiles, prepared for Kofax Technical Support, to assist in diagnosing issues related to various Kofax…
ShareScan CVE-2026-65182
…a specially crafted request can circumvent the intended access restrictions and potentially expose protected resources to unauthorized users. Affected Apache Tomcat versions: 9.0.0-M1 - 9.0.120 Fixed in Apache Tomcat: 9.0.121 Exploitation requires <security-co…
ShareScan CVE-2026-65637
…ShareScan. The finding is rated Moderate by the Apache Software Foundation and Medium by Qualys, and it is raised on any ShareScan server running Apache Tomcat 9.0.115 through 9.0.120. Customers and auditors ask whether eCopy ShareScan is exposed to this virtu…
ShareScan CVE-2026-68763
…ShareScan. The finding is rated Important by the Apache Software Foundation and Critical by Qualys, and it is raised on any ShareScan server running Apache Tomcat 9.0.39 through 9.0.120. Customers and auditors ask whether eCopy ShareScan is exposed to this den…
Issues when ControlSuite server is not internet connected
…servers. THE WORKAROUND: According to the following Microsoft (MS) article, TLS handshake delays could be caused by CTL (Certificate Trust List) updater engine on machines which do not have internet access: https://techcommunity.microsoft.com/t5/ask-the-direct…
ControlSuite: Delay to View Job list (if the servers have no Internet access)
…agree to first. Option 1 - allow the certificate list endpoints through the firewall (recommended) Allow the affected server outbound access to Microsoft's trusted and disallowed certificate lists: http://ctldl.windowsupdate.com/msdownload/update/v3/static/tru…
Windows Update KB5120708 Breaks AutoStore Batch Web Service
…Batch web service starts and remains stable. Recommendation Do not deploy KB5120708 to AutoStore hosts until a permanent fix is confirmed. Monitor for a superseding Microsoft patch or a Kofax/Tungsten hotfix addressing compatibility with this update. Applies t…