Results
Capture - "Timeout" error email received after successful scan/email
…With Printix Go Capture and use of a Scan to Email workflow intermittently the users are receiving a "Timeout" error email, even through the actual scan and email with attachment has been retrieved successfully. Cause This is caused by a missing email delivery…
Incorrect French translation of "Amount" in error messages
…When configuring a Field formatter of type Amount, the word “Amount” is translated incorrectly to French in error messages that contain the word when the browser language is set to French - this can be seen when testing the formatter at design time and during…
Verify image for CII invoices (ZUGFeRD, Factur-X, XRechnung) differs from the original PDF
…(for XRechnung, the official KoSIT stylesheet). The rendered image represents the full XML data as defined by that stylesheet; empty tags are omitted to avoid unnecessary noise. The rendered image is built to contain every field present in the XML, while AP Es…
Error 1904 - kthumb.dll fails to register during install, unable to start module
…the Admin module unable to load the image control it depends on. A ProcMon trace of the failed registration will show kthumb.dll loading successfully, followed by failed lookups for KCL310.DLL and IPL310.DLL across every folder in the search path, including Im…
Files could not import into Kofax Capture due to error 'Pipe is broken'
ISSUE Messages are not being imported in Import Connector and they are stuck under the Transfer to App column with a blue arrow on the Message Connector Monitor. CAUSE Pipe is broken. SOLUTION Uninstalled the entire thing and did the re-installation, as we are…
How to log into the Tungsten Automation Community
…product's Release Announcements post will be at the top of the selected Discussions page. Or, browse to the All Products Release Announcement post and select your product from the list. Overview The Tungsten Automation Community is an open discussion forum whe…
Training, upgrades, new installations and changes to your solution
…by the support maintenance contract. Please contact the Professional Services (PS) Team through your product account manager. (Please note that this is chargeable work.) Technical Support can raise a PS request on your behalf, after which the PS Team will cont…
Tungsten Automation products and Apache Log4j2 vulnerability information
…(formerly ReadSoft Online) does not have native dependencies on Log4j. One third-party component has been identified to utilize Log4j. has been patched and updated according to the supplier's recommendations. ReadSoft Release Announcements Exder Potential vuln…
Batch Closure Blocked by "There are documents that have not been verified" Despite Reviewed Page Check Marks
…document verification are controlled by two separate, independent settings in the Quality Control Properties window: Require review of scanned pages: tracks that page images were visually reviewed. Require verification of form type: tracks that each document's…
Failed Extraction: "Web service failure: error code=0x803d0013 The server returned a fault: External component has thrown an exception."
…with the poor text representation, the Extraction gets suspended with the error above. SOLUTION The following bug has been submitted to address this issue: Bug 2265724:Failed Extraction: "Web service failure: error code=0x803d0013 The server returned a fault:…
Jobs Suspending After Upgrade To 2026.3.1 With Error "Value Cannot Be Null"
…After upgrade to 2026.3.1 jobs are suspending with "Value Cannot Be Null" error. This error can also appear in multiple places in Jobs monitor, such as opening a job via "Find" and navigating to "Variables", "Documents", "Notes" tabs. It is related to a change…
Document source missing sufficient file type information
…prior to Document Conversion to set the FileName property of the document, (Get the mime type prior to this in an expression node) This can be done in a Business Rule for example The Id for the FileName property can be copied from the documentation - UpdateDoc…
A Recycled Connector Validation Workflow Work Item Remains in KAMV Interface Processing Error Queue
…One invoice continues to appear in the Kofax Analytics Interface Processing Error queue despite being recycled. • The invoice was successfully processed through MarkView and Oracle AP. • The invoice was approved and paid. • The workflow work item history shows…
My Page Count Volume is not reset at the Contract Renewal
…face a production stoppage due to no volume left until the end of the year. SOLUTION All volumes for the Capture product and its AddOns are always reset on January 1st of each year. This could lead to a situation where a customer might think that all volume fr…
HTTP 403 Unauthorized Error When Accessing /file/import.wsdl in Tungsten Import Connector
…that retrieve the Import Connector WSDL through the HTTP endpoint, including compatibility checks and validation testing CAUSE This issue is an unintended side effect of security improvements introduced under: User Story 2210646: Implement HTTP request rules t…
Log4net.dll in Kofax Analytics for Capture (KAFC) flagged as a vulnerability
…to version 3.3, the latest version available at the time of release, which addresses the reported vulnerability. This update also addresses this vulnerability in TAFC: LINK You can find the release notes for Analytics for Capture 2025.4 here: https://docshield…
Test ASE/KSMS performance using TotalAgility Capture Starter Pack
…Capture Starter Pack PURPOSE To determine whether the Vendor Search slowness is specific to AP Agility or is caused by another factor, use the Capture Starter Pack to perform a controlled performance test. SOLUTION Please follow the steps below to configure th…
AP Essentials System Update Frequency and Release Notes
…link in the upper right corner, or by clicking on the "Send me updates" link within the maintenance post. Cloud status page From here, select the desired Hosting Region and then users have the ability to sign up for automatic updates. Subscribe Updates All pre…
What can Custom LLMs be used for in TotalAgility?
…workflows to self-hosted, fine-tuned, or private cloud endpoints (such Anthropic Claude, Google Gemini, or local Llama deployments) alongside TotalAgility’s built-in AI capabilities. This offer's flexibility with regard to: Data Sovereignty & Compliance: Fulfi…
SAP Flagged Potential Performance Issues on COCKPIT 1 eInvoicing for S4HANA Migration
…are reviewing ABAP code improvements based on SAP's recommendations. We would appreciate your assistance and insights on this matter. CAUSE Repeated identical SELECT SINGLE calls that create unnecessary database loads during high-volume invoice processing. SOL…