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Printix Client issue if non-ASCII characters are used within the computer hostname
…name resolved the login issue after a reboot. Applies to Product Version Build Environment Hardware Printix Client 2026.3 Printix Client 2026.1 Printix Client 2025.4 References
How to install Printix Go on a Xerox device which is requiring Printix Go Lexmark?
…but again Xerox and the issue would persist. Applies to Product Version Build Environment Hardware Printix Go Xerox 2026.3 Printix Go Xerox 2026.1 References Printix Go Xerox supported printers and MFPs How to manually install Printix Go Lexmark
How to locate the log files for the Invoices Maintenance
…maintenance3.png Level of Complexity Easy Applies to Product Version Build Environment Hardware INVOICES ALL References
Export connectors fail to install/register when database uses Windows authentication
…system, and is seen in other environments. Applies to Product Version Build Environment Hardware TotalAgility All References See also: Export Connector installation failure
How to reopen a closed Support Case
…closed Case" to reopen the closed case. Applies to: Product Version
Customizations: Adding, Updating, Troubleshooting and how to contact Professional Services
…Level of Complexity Easy Applies to Product Version Build Environment Hardware All Products
Lifecycle Policies and End of Support Dates
…Tungsten Automation Software Lifecycle Policy describes product release types and provides a policy on the related Support timeline for products. The Tungsten Automation Printix Client Lifecycle Support Policy describes the policy on the lifecycle and support…
Enhancement Requests
…Is there a timeline associated with an enhancement? Product Management periodically evaluates Enhancement Requests for possible inclusion in a future major release. Their possible inclusion (or not), prioritization, and timing are determined by market needs an…
Technical Support - Contact Info
…Customer, We provide support for all our enterprise products via our Support Portals. For more details on how to reach support, please have a closer look at the pages described below. Customer Support Portal If you are a customer who owns an enterprise product…
Download Software from the Tungsten Automation Electronic Delivery (eDelivery) site
…you by Tungsten Automation Technical Support. "Filter by product:" allows you to show downloads relating to a particular product. Delivery site My Tungsten Automation List.png Once a product is selected, you may also filter by Language and Version. Delivery si…
Complete activity or other buttons are not responding in Document Review or Validation
…that option might not be enough in this case. Applies to Product Version Build Environment Hardware TotalAgility All
Export Connector Support Express 3.3
…Connector 8.1 for XML Level of Complexity Easy Applies to Product Version Build Environment Hardware Express 3.3 ALL ALL N/A References Export Connector Product Documentation
How to modify simulator images in eCopy ShareScan
…"image1.jpg", "image2.jpg", "image3.jpg", etc. Applies to Product Version Build Environment Hardware Nuance eCopy ShareScan v5.x - v6.1 eCopy ShareScan v6.2 - v6.6 Tungsten eCopy ShareScan v6.7 - v2026.3 and above
Compatibility Questions about TotalAgility versioning structure
…the principle of one major.minor version applies as the product versioning was major.minor.servicepack.fixpack. However, in 2026.x, it is now more like major.servicepack.fixpack (i.e. you can only apply 2026.2 or 2026.3 on top of the 2026.1 base version). Ther…
" Uncaught exception in Thread[GuardManager poll timer,5,main]" Error in RS log / Robot Run
…fail or continue processing after logging the error. A reproduction scenario has not yet been identified. Full text of error stack: kapow.robot.common.task.RoboServerApplicationStartupTasks - Uncaught exception in Thread[GuardManager poll timer,5,main]. java.u…
ShareScan - Unable to Upload / Connect to DocuShare (Logon Failed, Connection, and License Errors)
…to reduce the likelihood of recurrence. Applies to Product Version Build Environment Hardware eCopy ShareScan (Paper-River / Tungsten DocuShare Connector) All supported versions Xerox DocuShare Server 7.0 / 8.0 References ShareScan - How to export verbose trac…
Transact - Quick Links
…Automation Community Discussion Contacting Support Product Information Product Release Information Refer to the Product Release and Sunset Schedules for more information about releases, limited, and end of support for Tungsten Automation products. Product Down…
APA (Accounts Payable Agility) - Quick Links
…Automation Community Discussion Contacting Support Related Products Links to products for Integrated solutions TTA (Tungsten TotalAgility) Tungsten Automation Cloud Status View and subscribe to Tungsten Automation Cloud status and alerts Product Information Pr…
MarkView – Quick Links
…Automation Community Discussion Contacting Support Related Products Capture Import Connector (KIC) Transformation (KTM) Insight / Analytics Product Information MarkView Product Release Information Analytics for MarkView Release Information Product Download Tun…
AP Essentials - Quick Links
…using Dynamics NAV / Dynamics 365 Business Central Product Information Product Release Information AP Essentials Connect Download Licensing and Subscriptions License or subscription purchase and renewal information Other Services Tungsten Automation Learning C…