Results
Training, upgrades, new installations and changes to your solution
…contact the Professional Services (PS) Team through your product account manager. (Please note that this is chargeable work.) Technical Support can raise a PS request on your behalf, after which the PS Team will contact you to provide dates, times, and costs f…
How to create a support case in the Tungsten Automation Support Portal
…fill in the mandatory fields. New Case - whole form.png 1. Product Family, Product - Select which product family and product you are requesting assistance for; in this the screenshot below, it is "ReadSoft" and "Invoice Portal". Note: Tungsten Automation has o…
Transformation Designer Additional Logging
…and above, with updated steps for version 8+. Applies to Product Version Build Environment Hardware Totalagility 7.4+
What third party component was patched in Import Connector 2.11 fix pack 13?
…versions between 7.1.2 and 7.1.25 are affected. Applies to Product Version Build Environment Hardware Import Connector 2.10 2.11 References Documented under BUG ID: #2261150
Printix Go HP - Printer always hangs when trying to sign in with ID code post 2026.3 release.
…to Futuresmart version 5.9 resolves this issue. Applies to Product Version Build Environment Hardware Printix Go HP OXPd 2026.3 Printix Go HP OXPd 2026.1 Printix Go HP OXPd 2025.4 Printix Go HP OXPd 2025.3
ControlSuite AutoStore - Automatic Services Restart multiple AutoStore Services with configuration split
…with minimal downtime and optimal automation. Applies to Product Version Build Environment Hardware ControlSuite AutoStore 8.5 References Please see file attachments for Print Screens and the created *.bat files.
Document source missing sufficient file type information
…Level of Complexity Easy Applies to Product Version Build Environment Hardware TotalAgility All References Documents have no fileName when using CreateJobWithDocuments
My Page Count Volume is not reset at the Contract Renewal
…license for Capture and KTM volumes (Workflow Automation products), and we noticed that these volumes don't get reset when we renew our term license contract. Some customers have already consumed the complete volume, as shown in the License Utility, and, at th…
HTTP 403 Unauthorized Error When Accessing /file/import.wsdl in Tungsten Import Connector
…detected. Url=/file/import.wsdl This behavior may affect products or integrations that retrieve the Import Connector WSDL through the HTTP endpoint, including compatibility checks and validation testing CAUSE This issue is an unintended side effect of security…
Test ASE/KSMS performance using TotalAgility Capture Starter Pack
…implementing and testing the changes in a lower/non-production environment before making any changes to the production/live environment. REFERENCES
Timestamp Mismatch Between AP Essentials and Output XML
…zulu.png That is why there is a difference. Applies to: Product Version AP Essentials Current
AP Essentials Support for Thai Buddhist Era (BE) Dates
…old" help pages. Level of Complexity Easy Applies to Product Version Build Environment Hardware AP Essentials Current References The release notes archive pages https://docs.readsoftonline.com/help/eng/partner/overview/c_release_notes_archive.html#rso131220017…
Archiving Requirements for AP Essentials to Process Director Transfers
…the referenced link below. REFERENCES Process Director Product Release Information & https://knowledge.tungstenautomation.com/bundle/z-kb-articles-salesforce4/page/32691.html
Nessus scan identified the Apache Log4j vulnerability CVE-2026-49844 in the DWS component
…log4j-api-2.17.2.jar log4j-1.2-api-2.17.2.jar Applies to Product Version Control Suite CS 1.5.2 References ControlSuite Vulnerability Overview
What can Custom LLMs be used for in TotalAgility?
…LLM in a GenAI activity within a process. Applies to Product Version Build Environment Hardware TotalAgility 8.1+
I have this error and no modules open: "Error executing "CBstLiteImp::CreateFolder". The AcSbst library is not initialized."
…the Capture side and still having this issue. Applies to Product Version Build Environment Hardware Tungsten Capture 11.2
After upgrading SAP Kernel it is not possible to Transfer invoices error 101 - no SAP ErrInfo available
…seen: 101 - no SAP ErrInfo available RETURN CODE: 18 The product attempts to hand the invoice to SAP, but SAP doesn't respond properly, so the transfer fails and the invoice gets stuck. Cause Certain SAP Kernel patch levels contain a bug that breaks the commun…
Printix App - "Upload for Printing" fails when using own Azure Blob Storage
…In Max age, enter 0 (in seconds). Select Save. Applies to Product Version Build Environment Hardware Printix 2026.3 References How to add Azure Blob Storage How to set up Azure Blob Storage CORS
Capture workstations are slow to process batches during Scan, QC and Validation process
…the issue. Level of Complexity Moderate Applies to Product Version Build Environment Hardware Capture Capture 11.1 11.0 References
Printix Client Goes Offline When Windows Enters Modern Standby
…determine whether any improvements can be made. Applies to Product Version Build Environment Hardware Printix Client 2026.3 Windows Printix Client 2026.1 Windows