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Lifecycle Policies and End of Support Dates
…Tungsten Automation Software Lifecycle Policy describes product release types and provides a policy on the related Support timeline for products. The Tungsten Automation Printix Client Lifecycle Support Policy describes the policy on the lifecycle and support…
End of Life documents for Legacy KCS versions
…This article contains the old Kofax product lifecycle policy and End of Sale/End of Support Announcement information, which are no longer valid. The current Tungsten Automation lifecycle policy and latest Product Release and Sunset Schedules be found in the Li…
ControlSuite : Support for .Net 10 when .Net 8 becomes end of life
…With .NET 8.0 reaching end of life on November 10, 2026, it is important to know if ControlSuite is supported with .NET 10.0. Solution The product development team is pleased to share that ControlSuite version 2025.2 RTM has been successfully tested with .NET…
Download Software from the Tungsten Automation Electronic Delivery (eDelivery) site
…by those that are currently supported. Please refer to the Lifecycle Policies and End of Support Dates article for additional details regarding supported products. Serial numbers can only be associated with one account on the Delivery Web site. In order to hav…
Contact Support Details
…a Services engagement for projects and customizations. Lifecycle Policies and End of Support Dates Links to the Tungsten Automation Software Lifecycle Policy, Product Release and Sunset Schedules. Request Portal Access The Customer Portal Account Request form…
MFP Support Matrix (20494)
…MFP models that are no longer supported by the 3rd-party vendor, or that are listed as end-of-support in the matrix. Please refer to our MFP/Network Scanner Support Policy for a description of MFP/Network Scanner devices that work with relevant Tungsten Automa…
How to conditionally suspend or terminate a synchronous job
…to roll back related actions. SOLUTION We would recommend implementing custom logic if they choose to use a synchronous process. A synchronous process is handled in a single thread, and only written to the database when the job is complete. In our Best Practic…
EDGE Terminals showing offline in the morning
…This will initiate communications, and when you hit END, the offline message should disappear. If the message doesn't disappear after entering the accounting information, open a new case with Tungsten Support.
Replying to a Technical Support Case by Email
…when all other work is complete (responding to cases that send notifications). Additionally, if there are subsequent case updates, email updates are more likely to be overlooked. Visibility to your team When replying to a case by email, the message is added in…
How to request an NFR / Evaluation License via Tungsten Sales Support
…employees. Evaluation copies of software (EVAL) are intended for potential end users who are not Tungsten Automation partners. EVAL software may be implemented in customer environments and is intended as a tool for customers to determine whether the Tungsten A…
Maintenance and Support: ControlSuite, Equitrac, Autostore, Output Manager, SafeCom, ShareScan, PDF, Copitrak, SDKs
…one from the Portal login page. Note: Please add . to the end of your email address to log in (Example: f***.l***@gmail.com.) Knowledge Base Guides Please click the link to your product's Knowledge Base guide for assistance with your Digital Imaging product. A…
Information required when creating a support case
…in the same version to replicate the issues reported. 4. Send log files: When errors have been triggered in the product, the logs will normally provide more detailed information about the error displayed on the screen and therefore help identify a possible fau…
Readsoft Invoices – Most Helpful Knowledge (FAQ’s)
…and Import invoice definitions. INVOICES Versions and end of support dates Review here the product release and sunset schedules for upcoming Invoices version support end dates to plan your upgrades. How to locate the EICC Cockpit Connector transfer logs Here,…
License Activation & License Information for all products
…the product code and activation code for a serial number Lifecycle Policies and End of Support Dates Product Activation article links Initially, all license requests need to be addressed to our Sales department: Contact Sales
MarkView Useful Information and Links for Administrators
…SLAs): Tungsten Automation Technical Support Data Sheet Lifecycle Policies & End of Support Dates: Lifecycle Policies and End of Support Dates Training: https://learn.tungstenautomation.com/ https://learn.tungstenautomation.com/index.php/learn/courses Some rec…
How to create a support case in the Tungsten Automation Support Portal
…check your email spam folder in case the password reminder ended up there. If you do not currently have a portal account, please see further details under the References section of this article. In the Portal At the top of the screen, select Cases > and then "…
PD AP - QR IBAN - READ_QRIBAN_PARAM of class /COCKPIT/CL_TOOLS_CH_PMNT - SAP method IS_CUST_ENABLED_QR of class CL_IDFI_VENDOR_EXT_UTILS - RESULT parameter changed.
…as the receiving parameter of the dynamic call to CL_IDFI_VENDOR_EXT_UTILS=>IS_CUST_ENABLED_QR. SAP renamed that returning parameter to RESULT as of SAP ERP 6.0 EHP8 SP24 and S/4HANA 2023, so on those releases the call terminates with CX_SY_DYN_CALL_PARAM_NOT_…
Will a Kofax Capture environment continue to work past the expiration date of the support maintenance contract?
…Will a Kofax Capture environment continue to work past the expiration date of the support maintenance contract? Solution: For Perpetual license, the Kofax Capture environment will continue to work past the expiration of your support maintenance contract but ac…
Which browsers are supported by TotalAgility?
…Capture control, and TotalAgility Advanced Studio, only vendor-supported browser versions are supported, specifically the latest and the second-last versions. Mobile browsers are not supported. REFERENCES Tungsten TotalAgility Technical Specifications 2026.3 p…
Printix Client Goes Offline When Windows Enters Modern Standby
…Client service to become temporarily unresponsive to backend requests. Consequently, the workstation may be reported as offline by the Printix backend, which can prevent operations such as print release from completing successfully. Solution This behavior is w…