Results
Enhancement Requests
…Requests" section of the Tungsten Automation Software Lifecycle Policy document, which can be found by browsing to the Lifecycle Policies and End of Support Dates article.
Does Kofax Capture 11.2 support Red Hat OpenShift Virtualization
…Does Kofax Capture support Red Hat OpenShift Virtualization? Answer: Red Hat OpenShift Virtualization supports running Microsoft Windows virtual machines alongside containers, with certified versions including Windows Server 2019 and select earlier releases. F…
Canon Scanner Models Certified for Use with VRS 5.3
…Notes column. Support for a particular scanner model depends on the model having the necessary ISIS driver for the operating system on which VRS 5.3 is installed. Scanner models with limited Windows version support for the ISIS driver (according to the scanner…
Support Information
…and additional resources available to help you with your software solution. If you are already a Tungsten Automation customer, you may also refer to the terms in your Sales and Licensing Agreement. If you are a new customer, or would like to renew your subscri…
Power PDF Product Release Information
…(hosted) Latest 4.2 Releases For Mac This product reached End of Support on September 23, 2025. Description Release Date Power PDF 4.2 R2 for Mac July 22, 2024 Power PDF 4.2 for Mac September 23, 2021 Power PDF 4.2 for Mac product documentation - Including Rel…
Is a certain Windows Server Edition supported?
…tomation.com/RSI/en_US/2025.1-9pbsxfw99k/print/TungstenReadSoftInvoicesDatabasesandOperatingSystemsFactsheet_EN.pdf The documentation says "Enterprise Server" above the Windows Server version. But are other editions, such as the "Standard Server" or "Datacente…
ControlSuite : Components fail to create license tokens and log "Tamper detected" when the server has no internet access
…obtain a licence on a server with no internet access. Depending on the component: Users cannot log in at the MFP, or the device cannot connect to the server after a login attempt. Equitrac licence token files are not created under C:\ProgramData\Nuance\Equitra…
ControlSuite AutoStore Sharp OSA - Windows .NET Framework Updates Break Scan Workflow (HTTP 404)
…MFP (OSA) component starts: Information Sharp MFP (OSA): Sending test request to web application. Error Sharp MFP (OSA): An error occurred when sending test request: The remote server returned an error: (404) Not Found. Information Sharp MFP (OSA): Trying to s…
Auto Extract Locator Handwritten Text
…for semantic extraction of OCR/ICR results and is not intended for handwriting detection. The locator operates on the text output generated by OCR/ICR rather than the visual characteristics of the document itself. As a result, the LLM cannot determine whether…
Copitrak Product Documentation
…Technical Specifications (hosted) 3.2 This product reached End of Support on September 15, 2026. Copitrak 3.2.0 product documentation - Including Release Notes and Technical Specifications (hosted) 3.1 This product reached End of Support on September 15, 2025.…
Copitrak Product Release Information
…(hosted) Latest 3.2 Releases This product reached End of Support on September 15, 2026. Description Release Date Copitrak 3.2.0 (3.2, Initial Release) September 15, 2021 Copitrak 3.2.0 product documentation - Including Release Notes and Technical Specification…
ControlSuite AutoStore Log Collector: Verify and Adjust Log Paths Before & After Running the Tool
…default. If this check is delayed, for example over a weekend, the required logs may already be deleted by the time the issue is investigated. If the Log Collector did not automatically collect the log files, still send the Log Collector output, since it conta…
Vendor Search window opens automatically in Verify for Unidentified invoices
…Vendor Search opens automatically when an Unidentified invoice is opened in Verify and may reopen after clicking Exit. The issue may occur only with a specific invoice profile/configuration. CAUSE The VendorSearch option Show Search Dialog Automatically? is en…
Scanner Configurator
…an older application, please contact your application vendor or for more information. Move to the Scanner Configurator Compatibility with Latest Product Versions The links below provide the scanner configuration details for each listed product/version in an al…
License could not be checked
…installations should be performed while a reboot is pending. Using Windows MSI switches to suppress the reboot prompt does not eliminate this requirement. Failing to reboot before applying an update can cause Windows to break the installation by redeploying ol…
ControlSuite AutoStore SharePoint eConnector intermittently fails to upload documents with 'Cannot get access token from Token Vault - Internal error' (Token Vault DbUpdateConcurrencyException)
…affects all users on the system. Once a document fails, resending it generally succeeds. Affected environment: ControlSuite 2025.2 with Token Vault 2025.3.0.0.20313. Cause The DbUpdateConcurrencyException is thrown by Entity Framework Core when it attempts to…
ShareScan - CVE-2026-34477 and CVE-2026-34480
…on current development analysis, the practical exposure depends on the device environment and whether optional components such as Ricoh support or the ShareScan web client are actively used. The upcoming eCopy ShareScan 2026.3 release will include updated Log4…
Azure AI Services Integration within TTA Questions
…header, resolution information, compressed pixel data, and end marker. It contains no text or EXIF metadata sections, and we found no TotalAgility document identifiers, job identifiers, workflow information, usernames, file names, or other customer attributes…
How to select a support Case Priority
…System only When the problem results in a complete loss of service. Typically, the issue has one or more of the following characteristics: - Data is corrupted or lost due to Tungsten Software operational issues. - Tungsten Software does not start - Tungsten So…
Thank you for requesting a Customer Portal Account
…We will process your Customer Portal Account Request and send you an email with your Customer Portal credentials upon verification of your company data. Please Note: If you are trying to obtain a login for, or reset your password to, the Tungsten Automation El…