Results
Unique DocumentID when using database export connector in TotalAgility
Customers migrating from Capture to KTA would like to be able to use a feature present in KC similarly in KTA.
How to conditionally suspend or terminate a synchronous job
The customer creates synchronous TotalAgility jobs via /services/sdk/v1/jobs/sync. When a downstream step in the process (e.g., email, CCM/Customer Communications Management) fails, they need the /jobs/sync call itself to return a non-200 …
Service Transformation Server (TransforamtionServerService) Could not be installed.
The following error message is observed during the installationm of a Transformaton Server:
Vulnerability for Tomcat (CVE-2025-24813) for Transact
Transact is not affect by the CVE-2025-24813 because the writable of Default Servlet in Apache Tomcat is not enable.
Scanner Configurator
The Scanner Configurator lets you search for and review popular production scanner and MFP configurations for use with products. The Scanner Configurator also allows customers to search for legacy product information.
Capture and DST/Time Zone Changes
Does Capture require any patches or configuration changes when a region changes its Daylight Saving Time (DST) rules or adopts a new time zone policy?
Maintenance and Support: ControlSuite, Equitrac, Autostore, Output Manager, SafeCom, ShareScan, PDF, Copitrak, SDKs
If you have Power PDF, OmniPage, and/or PaperPort without a Maintenance & Support Contract, please click here.
Importing a package/ process into an environment in which they are present with higher version
Problem Statement: We are experiencing a critical deployment failure where importing a package from our PROD environment into QUA.
Can the red cross size which represents missing images be changed?
Users might sometimes get a big red X instead of their images displayed:
Stored XSS possible through saved Workspace query name
A saved Workspace query name is not safely encoded when it is displayed.
ControlSuite AutoStore SharePoint eConnector intermittently fails to upload documents with 'Cannot get access token from Token Vault - Internal error' (Token Vault DbUpdateConcurrencyException)
Documents intermittently fail to upload from AutoStore to SharePoint through the SharePoint eConnector. At the time of failure, the AutoStore log shows that the SharePoint eConnector could not obtain an access token from Token Vault:
ShareScan - CVE-2026-34477 and CVE-2026-34480
eCopy ShareScan versions 6.6, 6.7, and 2025.3 currently include Apache Log4j version 2.17.1. Based on current development analysis, the practical exposure depends on the device environment and whether optional components such as Ricoh supp…
ShareScan - CSDK Logging
How to enable CSDK (engine) logging for ShareScan application
Error 1904 - kthumb.dll fails to register during install, unable to start module
During installation of Tungsten Capture, kthumb.dll fails to self-register with Error 1904 (HRESULT -2147024770, ERROR_MOD_NOT_FOUND). The installation still completes and reports success. Afterward, opening the Admin module produces "Coul…
Azure AI Services Integration within TTA Questions
Customer has forwarded several questions regarding Azure AI services integration.
System Benchmark Evaluate Response process missing
I wanted to test the new Knowledge Discovery benchmark functionality on 2026.3.
Files could not import into Kofax Capture due to error 'Pipe is broken'
Messages are not being imported in Import Connector and they are stuck under the Transfer to App column with a blue arrow on the Message Connector Monitor.
End of Life documents for Legacy KCS versions
This article contains the old Kofax product lifecycle policy and End of Sale/End of Support Announcement information, which are no longer valid. The current Tungsten Automation lifecycle policy and latest Product Release and Sunset Schedul…
How to upload database drivers to the RPA Management Console in Tungsten Cloud?
How to upload database drivers to the RPA Management Console in Tungsten Cloud?
Transformation Designer Additional Logging
How to generate additional logging for the Transformation Designer?