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Printix Client Goes Offline When Windows Enters Modern Standby
On Windows 11 workstations using Printix Client 2026.1 and later, the Printix Client may appear offline when the workstation enters Modern Standby after the user locks Windows and the display powers off.
Printix Client issue if non-ASCII characters are used within the computer hostname
When a computer name uses non-ASCII character, Printix has an issue with certificate decryption and hence is causing a certificate error after a reboot.
How to install Printix Go on a Xerox device which is requiring Printix Go Lexmark?
When a Xerox printer is listed in the documented Printix Go Xerox supported Printers list to be installed as a Lexmark Go printer (like the B410 and C410 models), the Printix Go installation is not working.
Where can I see information related to security, compliance, and privacy information for Tungsten Automation and it's product suite or how can I request assistance in filling out a security questionnaire
Where can I find information on security, compliance, and privacy for Tungsten Automation and its product suite?
How to reopen a closed Support Case
How to reopen a closed Support Case?
Customizations: Adding, Updating, Troubleshooting and how to contact Professional Services
A problem has been encountered with a customization, or you are looking to add/create/update/modify/enhance a customization. How can this be resolved?
Lifecycle Policies and End of Support Dates
The Tungsten Automation Software Lifecycle Policy describes product release types and provides a policy on the related Support timeline for products.
Enhancement Requests
An Enhancement Request has been logged.
Tungsten Printix Client Product Release Information
The Tungsten Printix Client (including the Configurator and Redirector) product release dates are shown in descending order.
Users can’t see or do a search when doing scan to email in Unified Client
Users can’t see or do a search when scanning to email within the Canon Unified Client. They can send an email if we type it manually, but outside of that, they are not able to search for people.
No last jobs at the terminals or with Copitrak Desktop
Issue: No Recent Jobs Displayed at Terminals or in Copitrak Desktop
Resolving Printix Go Installation Failures on Canon Printers (Authentication, Time Sync, TLS Certificate)
This knowledge base was created to address issues with Canon Go installation. All pre-installation steps have been checked, but the Printix Go installation is still failing.
Stored Cross-Site Scripting (XSS) Vulnerability - (EQWebClient)
Stored Cross-Site Scripting (XSS) Vulnerability
ControlSuite : Support for .Net 10 when .Net 8 becomes end of life
With .NET 8.0 reaching end of life on November 10, 2026, it is important to know if ControlSuite is supported with .NET 10.0.
ControlSuite : SLP can cause delays to login to Equitrac embedded devices
Log in may be slow and CAS logs may show a delay in performing validation