Results
Incorrect French translation of "Amount" in error messages
…(5).png image (6).png CAUSE This was discovered to be a product defect and the following bug has been submitted: Bug 2266194:Incorrect French translation of "Amount" in error messages SOLUTION No solution or workaround available until the bug is fixed. REFEREN…
Unique DocumentID when using database export connector in TotalAgility
…your behalf and have it committed to a release. Applies to Product Version Build Environment Hardware TotalAgility All
ControlSuite AutoStore Log Collector: Verify and Adjust Log Paths Before & After Running the Tool
…process as well as one log file per configured task. On a productive system, the archive should show up to seven days of these logs, since AutoStore keeps log files for seven days by default. If this check is delayed, for example over a weekend, the required l…
Service Transformation Server (TransforamtionServerService) Could not be installed.
…from 2026.1 to 2026.2) Level of Complexity Easy Applies to Product Version Build Environment Hardware TTA ALL References
Scanner Configurator
…Configurator lets you search for and review popular production scanner and MFP configurations for use with products. The Scanner Configurator also allows customers to search for legacy product information. The following products have pre-configured reports ava…
Capture and DST/Time Zone Changes
…KTM, and the Documentum Export Connector asked whether any product patches or configuration changes are required when a jurisdiction changes its Daylight Saving Time (DST) policy or adopts a permanent time zone. The customer wanted to understand whether the ch…
How to request an NFR / Evaluation License via Tungsten Sales Support
…training facilities and briefing centers to demonstrate product functionality to prospects and customers or train partner employees. Evaluation copies of software (EVAL) are intended for potential end users who are not Tungsten Automation partners. EVAL softwa…
Maintenance and Support: ControlSuite, Equitrac, Autostore, Output Manager, SafeCom, ShareScan, PDF, Copitrak, SDKs
…Knowledge Base Guides Please click the link to your product's Knowledge Base guide for assistance with your Digital Imaging product. AutoStore BusinessConnect ControlSuite Copitrak eCopy PDF Pro Office eCopy ShareScan Equitrac Office / Express Equitrac Profess…
Can the red cross size which represents missing images be changed?
…will address this issue in TotalAgility 2027.1 Applies to Product Version Build Environment Hardware TotalAgility Below 2027.1
ControlSuite AutoStore SharePoint eConnector intermittently fails to upload documents with 'Cannot get access token from Token Vault - Internal error' (Token Vault DbUpdateConcurrencyException)
…to confirm that the error no longer occurs. Applies to Product Version ControlSuite / Token Vault / AutoStore Token Vault 2025.3 / AutoStore 2025.2
ShareScan - CVE-2026-34477 and CVE-2026-34480
…Vulnerabilities CVE-2026-34477 CVE-2026-34480 Current Product Assessment Environments using only Canon devices are not actively using the affected Log4j components located within the Ricoh deployment path or the ShareScan web client components. Apache Tomcat i…
ShareScan - CSDK Logging
…folder to a ZIP file Applies to Product Version Build Environment Hardware Tungsten eCopy ShareScan 2025.3 References ShareScan - How to export verbose trace files ShareScan - Capture raw image files for troubleshooting Unblock Zip File after downloading files
Azure AI Services Integration within TTA Questions
…representing related groups of text. Names, addresses, products, prices, totals, payment selections, signature text, and dates appearing in the document. 4.The field schema FieldIndex FieldName FieldDefinition 5.Output instructions The model is instructed to r…
Information required when creating a support case
…When facing a technical issue with a Tungsten Automation product, customers would like to resolve it as quickly as possible, either by finding an answer in the documentation or by engaging the Technical Support Team to raise a support case. When opening a supp…
How to select a support Case Priority
…for my Support Case? Answer: Priority 1 – CRITICAL – Production System only When the problem results in a complete loss of service. Typically, the issue has one or more of the following characteristics: - Data is corrupted or lost due to Tungsten Software oper…
Readsoft Invoices – Most Helpful Knowledge (FAQ’s)
…you can find information on how to access and download product releases. How to Install/Update an INVOICES License (up to Invoices 6.2) Activate Readsoft Invoices 2025.1 license This article describes how to install, update, and set up your INVOICES license Ho…
APA (Accounts Payable Agility) 24x7 Support Process
…cannot wait until business hours. If you have a critical production issue for which you need immediate off hours APA/IPA Support assistance: Log a case in our Support Portal Email mv.support@.com ensuring you have your Account Support ID in the subject of the…
How to log into the Tungsten Automation Community
…Announcement Location To find your product's latest release information, go to the Tungsten Automation Community, browse through the Topics’ list and select your product family's Topic. Your product's Release Announcements post will be at the top of the select…
MarkView Useful Information and Links for Administrators
…component troubleshooting guides: MarkView - Quick Links Product Documentation: MarkView Product Documentation If you need to access a previous version, click on the "Previous versions" and select the version you want. Best Practices for Applying Patches; Upgr…
End of Life documents for Legacy KCS versions
…This article contains the old Kofax product lifecycle policy and End of Sale/End of Support Announcement information, which are no longer valid. The current Tungsten Automation lifecycle policy and latest Product Release and Sunset Schedules be found in the Li…