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PSIcapture Upgrade Process for In Place Upgrades
…installer files: : https://downloads.psigen.com/KofaxPSIcapture-.ZIP : https://downloads.psigen.com/KofaxPSIcapture-7.10.0.ZIP : https://downloads.psigen.com/KofaxPSIcapture-.ZIP 2025.2: https://downloads.psigen.com/TungstenPSIcapture-2025.2.ZIP 2025.2.2: http…
When opening PDFs from the PFU Scan Snap home v3.5 scanning application, Power PDF is not showing the connectors
…loading if opening PDFs from PFU Scan Snap home scanning software application. Opening power PDF on its own will work effectively and users of this scanning application reported the challenges Solution: Recently, a new PFU driver and software application relea…
What is the Violation of the dual control principle error
…What is the "Violation of dual control principle" error, what causes it, and what settings/configuration can we check? CAUSE The workflow step is configured to comply with the standard accounting Four Eyes Principle. SOLUTION What is it: The "Violation of dual…
Could not load file or assembly Atalasoft.PdfDoc
…error is thrown: Could not load file or assembly 'Atalasoft.PdfDoc, Version=, Culture=neutral, Cause Due to SDK changes made to Atalasoft in INVOICES, a compatible version of COLLECTOR must be used. Solution Upgrade INVOICES and COLLECTOR to the correct levels…
Where can I see information related to security, compliance, and privacy information for Tungsten Automation and it's product suite or how can I request assistance in filling out a security questionnaire
…consider data protection matters across our suite of products. The Tungsten Automation Trust site ensures you have the latest security, compliance, and privacy information at your fingertips. If you have additional questions about security, compliance, or priv…
Technical Support - Contact Info
…Customer, We provide support for all our enterprise products via our Support Portals. For more details on how to reach support, please have a closer look at the pages described below. Customer Support Portal If you are a customer who owns an enterprise product…
Complex variable throws error Unable to add row after upgrade to 2026.3
…After upgrading to 2026.3, the jobs are suspended with the following error: The job has been suspended. Unable to add row. Design time column collection should match with runtime column collection. CAUSE The reason is the change in behavior of complex variable…
VPAT documentation for Power PDF in regards to ADA disability and section 508 compliance of the product
…Tungsten Automation, like other software publishers, has the VPAT documentation available upon request. Power PDF meets the ADA and section 508 requirements as part of our accessibility commitment to users of the product and meets the legal obligation under th…
Compatibility Questions about TotalAgility versioning structure
…validate these versions in relation to the statement of supporting one major.minor version backwards. SOLUTION Prior to 2026.x, the principle of one major.minor version applies as the product versioning was major.minor.servicepack.fixpack. However, in 2026.x,…
All Products - Contact Details
…Connect Business Intelligence - Insight / Analytics Kofax Analytics for Capture Kofax Analytics for RPA Kofax Analytics for TotalAgility Kofax Insight Capture Kofax Analytics for Capture Kofax Capture Kofax Export Connectors Kofax Express Kofax Front Office Se…
Engine logging (all versions)
…call and the error occurs, then terminate the process. 3. Send us the created 'recdiag_*.log' file compressed (like ZIP or similar). Notes: 1. When you are done with logging, the 'recdiag_log.ini' file has to be removed/renamed to prevent further logging that…
APA (Accounts Payable Agility) - Quick Links
…Learning Cloud Product Training and Certification Professional Services Product implementations, upgrades, and consulting to get the most out of your Tungsten Automation solution Click here for details on how to request PS assistance for a product upgrade, mig…
MarkView – Quick Links
…Learning Cloud Product Training and Certification Professional Services Product implementations, upgrades, and consulting to get the most out of your Tungsten Automation solution Click here for details on how to request PS assistance for a product upgrade, mig…
AP Essentials - Quick Links
…Learning Cloud Product Training and Certification Professional Services Product implementations, upgrades, and consulting to get the most out of your Tungsten Automation solution
Users can’t see or do a search when doing scan to email in Unified Client
…to email within the Canon Unified Client. They can send an email if we type it manually, but outside of that, they are not able to search for people. Soultion: On the AutoStore server, we found the password missing in the Canon Unified Client LDAP Setting. Add…
Bulk Deletion Of Groups/Group Resources Via UI
…in TTA but since there is no feature for bulk deletion of users and groups, you would need to delete each and every user and group singlehandedly. SOLUTION Currently, there is no out-of-the-box feature that enables the bulk deletion of groups/group resources w…
ShareScan without installing Apache Tomcat or Alternate Simulator
…Note: The Program Files Directory may vary depending on the Operating System
Stored Cross-Site Scripting (XSS) Vulnerability - (EQWebClient)
…Cause Stored Cross-Site Scripting (XSS) is a type of security vulnerability that occurs when a malicious script is permanently stored on a target server, such as in a database, comment field, or forum post. When other users access the affected page, the malici…
Express or VRS licensing issue
…/activate a VRS or Express license. https://activate.kofax.com/ Note that in case of hardware crash, please do request a manual de-activation to > licensing@tungstenautomation.com If critical, please submit a new ticket via https://support.kofax.com//s/login L…
MarkView Panel missing after re-installing an earlier version of the MarkView Export Connector
…but the upgrade was reverted. Therefore, the version of the MarkView Export Connector corresponding to the later version of MarkView was uninstalled from the Kofax Capture machines and the earlier version was re-installed. However, the MarkView Panel was then…