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APA (Accounts Payable Agility) 24x7 Support Process
…who need to contact APA (Accounts Payable Agility) Support off hours for a critical Sev 1 issue that cannot wait until business hours, please follow the 24x7 steps as documented in this Global Technical Support Contact Information article. i.e. Log a new case…
Substantial performance degradation and delay occurred in a Tungsten Capture 11.2 production environment when launching modules, including Batch Manager, with a large number of batches in the system
…After upgrading to Kofax Capture there is substantial performance degradation and delay occurring in a Tungsten Capture 11.2 production environment when launching modules, including Batch Manager refresh, with a large number of batches in the system Solution:…
MFD & Productivity Supported Devices Information
…latest version of the MFD & Productivity Supported Devices file was updated on September 07, 2026. Supported Devices
eFlow Products' Release Information
…6.0 Releases Latest 6.0.3 Releases This product reached End of Support on June 30, 2025. Description Release Date eFlow (6.0.3, Fix Pack 2) December 08, 2023 eFlow 6.0.3 (6.0.3, Initial Release) June 02, 2022 eFlow 6.0.3 product documentation - Including Relea…
AP Essentials Support for Thai Buddhist Era (BE) Dates
…When using the Thai profile document types - can AP Essentials handle a BE (Buddhist) year format? Solution Yes, this was made possible in August 2021 as per the "What's new" and the "What's old" help pages. Level of Complexity Easy Applies to Product Version…
Multiple Documents Created When Forwarding a Single PDF Attachment
…View Supported input file formats (online help) Recommendations and supported input file formats & https://knowledge.tungstenautomation.com/bundle/z-kb-articles-salesforce3/page/17340.html
After upgrading SAP Kernel it is not possible to Transfer invoices error 101 - no SAP ErrInfo available
…products, regardless of which product is on the other end. The break happens silently, which is what produces the "no SAP ErrInfo available" error above. The specific SAP Kernel patch levels known to cause this problem are: SAP Kernel version Affected patch le…
How to install Printix Go on a Xerox device which is requiring Printix Go Lexmark?
…the printer that matches the unreachable IP Set the Vendor to Lexmark Give the printer a slightly different name from the original Copy the Model and serial information from the original Save and confirm it now shows up in the regular registered printers list…
How to reopen a closed Support Case
…are sometimes closed automatically by the Support Portal Software. This happens if, after a certain period, we do not receive feedback from our customer. Closed Cases can be reopened 14 days after they have been closed. If the Case is older than 14 days, you w…
Customizations: Adding, Updating, Troubleshooting and how to contact Professional Services
…Customizations, even if delivered by Tungsten Automation Professional Services, are not part of standard Tungsten Automation support. If you are looking to modify a customization or if you encounter a problem with an existing customization and require Tungsten…
Partner and Customer attachments and files
…attachments and files that have been uploaded during the lifecycle of their technical support case. It is important to note, only the person who attached the files can delete files from the case. Instructions: 1. Login to the Customer Portal https://support.ko…
Connecting Tungsten RPA to Google BigQuery
…there is a native connector available, or if it is recommended to use a JDBC/ODBC driver or the REST API? SOLUTION In RPA we do not have any direct connectors. Any connections to database-like systems are done via JDBC drivers and only following are supported…
Export Connector Support Express 3.3
…8.3 for Medical Claims Export Connector 8.5 for Microsoft SharePoint Export Connector 8.6 for Microsoft SharePoint Export Connector 8.7 for Microsoft SharePoint Export Connector 8.2 for OpenText eDocs Document Management Export Connector 2026.3 for OpenText eD…
How to reinstall the ShareScan Database tables
…to the ShareScan database, it is strongly recommended to back up the database and the server, and to export profiles and licenses. Preparation (best practice): Back up the database (it is very important if the eCopy ShareScan database is not on the same server…
ShareScan - Unable to Upload / Connect to DocuShare (Logon Failed, Connection, and License Errors)
…only the connector’s API-based login or upload fails. Depending on the underlying cause, the error shown in ShareScan or the Administration Console can be one of the following: "Error Connecting to DocuShare Server: Logon Failed" "Connector License is not larg…
The Vendor determination in PDAP continues althogh a valid vendor is found
…Vendor determination handling is set to E After selecting a unique vendor ID with the VAT Number, subsequent searches are still executed, even though the selection should stop after a unique match via VAT ID. CAUSE This is an error in the program SOLUTION Impl…
*** INTERNAL *** Connector “Payload” requests from Professional Services Consultants, Partners or Customers.
…and URL. Once this necessary information is obtained, send this information via a task and a JIRA item to the Cloud Services Team. Once they have provided the requested payload/Web Service call information, it should be sent back to the Consultant, Partner, or…
Tungsten Import Connector Product Release Information
…(hosted) Latest 2.10 Releases This product reached End of Support on November 30, 2025. Description Release Date Download Import Connector (2.10, Fix Pack 14) September 18, 2025 Available for download from the Tungsten Fulfillment Site. Import Connector 2.10.0…
Transact - Quick Links
…for more information about releases, limited, and end of support for Tungsten Automation products. Product Download Tungsten Automation eDelivery site License Activation/Installation Instructions for Windows and Linux licenses Other Services Tungsten Automatio…
Global Technical Support Contact Information
…for answers, tips, and best practices to maximize your use of our solutions. Tungsten Automation Community Connect with fellow users and experts to share ideas, solve challenges, and drive innovation together in the Tungsten Automation Community. Support Case…